Share your experience.
Resolve it fairly.
We help you take the right first step. First, document your experience for the business with a clear factual summary. If they ignore you or fail to resolve it, we help you move forward.
Write Direct Complaint
Send a professional, polite request to the business.
Wait for Fair Response
Give them a reasonable time to address your issue.
Escalate if Unresolved
Move to formal bodies if resolution is refused.
How it works
A simple, fair process designed to resolve complaints properly.
Contact them directly first
Many problems can be resolved faster with a clear, polite written complaint sent directly to the business or person involved.
Give them a fair chance to respond
A reasonable response period helps keep the process fair and creates a proper written record of your attempt to resolve the issue.
Escalate if nothing changes
If you receive no reply, delays, refusal, or no fair outcome, we help you move to the next stage in a structured way.
NSW Fair Trading Complaints Register
Official complaint-volume data from NSW Fair Trading, presented in a simpler format to help you identify recurring problem businesses and start a complaint faster.
Top 5 Most Complained-About Businesses
Most Common Issues
Industry Snapshot
Search the Full Register
Browse all businesses extracted from the latest NSW Fair Trading complaint data.
Legal Disclaimer
Data sourced from the NSW Fair Trading Complaints Register. Listings reflect businesses that received high complaint volumes in the published reporting period. This information does not by itself establish wrongdoing, liability, or a breach of law. See the official source for methodology and limitations.
Choose your next step
I haven’t contacted them yet
We’ll help you prepare a clear first complaint and ask for a fair resolution in a professional way.
Write My First ComplaintI already contacted them
If you already tried and got no answer or no fair resolution, we can help you move to escalation.
Escalate My ComplaintWhy direct contact comes first
Starting with direct contact is often the fastest and most effective way to solve a problem. It shows fairness, creates a written record, and puts you in a stronger position if escalation becomes necessary.
No reply? No action? Then it may be time to escalate.
If the other side ignores your complaint or fails to deal with it properly, you do not have to stop there.
We help organise the next step clearly and professionally.
How we help
Factual experience narration
We help you focus on the facts to create a professional experience summary.
Narrative review and optimization
Have an existing story? We can help refine it for better clarity and neutrality.
Escalation guidance
Know when and where to take your case next across Australia.
Document organisation
Keep all your evidence and communication in one structured place.
Public complaint options
Guidance on sharing your experience safely when appropriate.
Referral pathways
Connections to relevant bodies, ombudsmen, and services.
We help you prepare and structure your complaint. We do not promise outcomes.
Built for clear, fair and responsible complaints
Fair first approach
We encourage direct and reasonable communication before escalation.
Evidence-based process
We support structured complaints backed by facts and documents.
Careful handling
We promote safe and responsible sharing of sensitive information.
Frequently Asked Questions
Yes, starting with direct contact is almost always the fastest way to resolve an issue and is required by many formal escalation bodies.
If you have given them a reasonable timeframe (typically 14-28 days) and received no response, our platform helps you organize your evidence for the next stage of escalation.
If you have already made a genuine attempt to resolve the issue directly and failed, you can skip to our escalation guidance stage.
Absolutely. We provide tools and templates to help you structure your complaint clearly, professionally, and in plain English.
No. We provide the tools to help you communicate more effectively, but the final outcome depends on the facts of your case and the business involved.
No. Complain.org.au is a legal-tech platform designed to help consumers manage their own complaints. We do not provide legal advice or representation.
You can use the platform for consumer disputes, service issues, tradie disagreements, landlord problems, and unresolved payments.
Start with the right first step
Clear process. Clear wording. Real next steps.